Job summary
Join Our Team as an Experienced Admin Lead! Are you a dynamic and reliable individual who thrives in a fast-paced, ever-changing environment? Do you have a passion for customer service and a knack for leadership? If so, we want to hear from you!
Full-time or two part-time positions as a job share with a day's overlap considered.
What Were Looking For:
Reliability: You are dependable and can be counted on to manage and support your team effectively.
Enthusiasm: You bring energy and a positive attitude to the workplace.
Experience: Previous experience as a medical receptionist or in a similar administrative role is highly desirable.
Leadership: You have demonstrated leadership abilities, guiding and motivating your team to achieve their best.
Why Join Us?
Dynamic Environment: No two days are the same. If you enjoy variety and a fast pace, this is the role for you.
Career Growth: We support your professional development and growth.
Team Spirit: Join a team that values collaboration, support, and mutual respect.
Interested candidates, please review the person specification for further details. Apply now and take the next step in your career with us!
Main duties of the job
As our Admin Lead, you will be at the forefront of managing our dedicated admin team. Your role is pivotal in ensuring smooth operations within a busy customer service environment. You will be the go-to person for both our team and patients.
About us
St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.
What We Offer:
Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.Job description
Job responsibilities
To be responsible for theefficient management, training and direction of the administration team,ensuring all administrative duties are performed effectively and to therequired standard, meeting the objectives of the practice.
Thefollowing are the core responsibilities of the administration lead. There maybe on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels.
Theadministration lead is responsible for:
Overseeing theadministration and support operations of the practice, ensuring staff achievetheir primary responsibilities.
Line managing alladministrative staff, supporting staff development, providing guidance anddirection, ensuring staff are up to date with mandatory training
Completing staffappraisals as required
Compiling andmonitoring the admin / room rota.
Identifying and deliverteam training where required.
Managing staff leave inline with HR handbook.
Managing sicknessabsence within the team.
Reviewing and updatingall administrative policies and procedures as required
Support the managementteam in the compilation of practice reports and the practice development plan
Develop, implement, andembed efficient office processes and procedures.
Act as a focal pointfor the practice managing requests from external organisations
Coordinate theprovision of temporary administrative staff ensuring sufficient cover isprovided for periods of leave and other staff absences
First line managementof patient concerns, or calls that require escalation.Person Specification
Qualifications
Essential
GCSE English (C or above) and at least three others
Disclosure Barring Service (DBS) check
Desirable
AMSPAR Qualification
NVQ Level 2 in Health and Social Care
HR/ Leadership and / or Management Qualification
Educated to A-level / equivalent or higher, with relevant experience
Personal Qualities
Essential
Polite and confident
Flexible and cooperative
Motivated
Initiative and judgement (knowing when to ask for help)
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Maintain confidentiality at all times
Flexibility to work outside of core hours
Experience
Essential
Experience of working with the general public
Experience of administrative duties
Experience of working in a health care setting
Experience of leading / managing a team
Desirable
Experience of providing appraisal writing and staff development
Skills
Essential
Excellent communication skills (written and oral)
Strong IT skills (generic)
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Desirable
EMIS / Systmone / Vision user skills
