Job Details
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
Role Purpose
The role of the Account Manager is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.
The role is to provide first-point support for the clients and their day-to-day banking enquiries and to provide support to their Client Service Team Leader to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.
In this role, you will:
• Manage and resolve day to day queries from the clients supported in your team
• Encouraging clients to utilise digital self-service tools where possible to improve client experience
• Establish and maintain excellent working relationships with key stakeholders
• Help the Client Service Team Leader identify and introduce service improvements to improve the overall client experience
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management
To be successful in the role, you should meet the following requirements:
• Fluent in Hebrew language both written and oral
• Ability to work under pressure within pre-defined SLA’s
• Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information
• Experience of planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
The base location for this role will be Edinburgh Park, Edinburgh with hybrid working.
