Account Executive

Job Title: Account Executive

Salary: £25k to £30k pa (depending on experience)

Location: Glasgow

Reference: J3322

Contact:

Telephone: 0141 647 6688

Categories: , , ,

An opportunity to join a highly dynamic organisation.

The purpose of the Account Executive role is to support theAccount Managers in the delivery and engagement with their client to protectexisting contracts and identify and deliver long term sustainable growth

Reporting into an Account Manager you’ll be expected tomanage existing relationships, working with both internal and externalstakeholders to ensure services are effectively delivered and SLA’s are met,pro-actively identifying and resolving issues relating to supply, service andcost delivery across the agreements and implementing change within your area ofcontrol as well as ensure continual improvement and service continuity.

It will be your responsibility to manage and review relevantmanagement information (MI) and provide appropriate reporting and trend data aswell as ensure risks and issues are identified, assessed, prioritised andresolved whilst maintaining an excellent customer experience.

Excellent customer service is at the heart of this role andcandidates should strive to exceed client expectations, demonstrate to ourclients adding value and use that platform identify and deliver opportunitiesfor growth.

You will need to, maintain, leverage and influence internaland external relationships at various levels to support and support the widerteams to challenge business practices and overcome obstacles that prevent youand your team delivering results.

Key Responsibilities

■ Production of high-qualityinformative management information reporting for regular provision

■ Provide appropriate high-level dataand analysis of monthly management reports

■ Support month-end billing process

■ Monitor delivery of services acrossmultiple services to ensure they are meeting contracted service levelagreements and exceeding customer expectations

■ Provide first point of contact forclients and internal teams for the clients you manage

■ Provide timely, clear andinformative communication

■ Where risk or problem is identifiedwork with peers to eliminate the risk and / or rectify the problem swiftly,minimising impact to customers.

■ Co-ordinate and compile a variety ofdaily, weekly and monthly management reporting with a focus on quality andservice assurance

■ Develop a good understanding of theservices offered to our client.

■ Provide support when required tocover absence or holiday

■ Attend client or cross-site meetingswhen required – travel will be required onoccasions but should be limited

■

Person Specification

The Account Executive should be self-motivated,task-oriented, client-focused and highly organised team player with excellentcustomer service skills, keen attention to detail and a proven ability to buildeffective working relationships.

Essential Skills:

■ Minimum 2 years’ experience within aclient support / customer service or first line support role.

■ Proven ability to multi-taskeffectively and work to tight deadlines, excellent organisational and workloadmanagement skills

■ Positive communication andinterpersonal skills at a very high level

■ Experience of data analysis – inspecting, transforming and modelling data with the goal ofdiscovering useful information, suggesting conclusions and supportingdecision-making.

■ A keen attention to detail with aquality-focused approach

■ Experience of working in anenvironment where priorities are frequently changing.

■ Proficient with Microsoft Officeapplications especially Excel

■ High standard of numeracy and bothwritten and verbal communication

■ Exceptional client focus and serviceexcellence ethic

■ Extensive relationship andconcurrent multi-stakeholder management experience

■ Proven ability to multi-taskeffectively and work under pressure to tight deadlines

■ Excellent organisational andworkload management skills, ability to multi-task

■ Confident communication (verbal& written) and presentation skills

Desirable Skills:

■ Minimum 2 years’ experience within a client support / customer service orfirst line support role.

■ Financial Services experience

Personal Attributes:

■ Exceptional customer-focus andservice excellence ethic

■ An enthusiastic team player with acan-do approach

■ Ability to take a reactive approachto situations when required but maintain a clear perspective of goals

■ Committed, resilient and prepared towork extra hours where the role and client demands it

■ Ability to remain calm and professionalwhen dealing with challenging circumstances

■ Takes ownership and is accountable

■ Ability to work autonomously

■ A detail orientated outlook

This is a 6-month contract with a strong possibility of leading to permanent. Will pay at an annualised rate of between £25k to £30k pa depending on experience.

**

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :-

Board level, account management and all levels of sales vacancies –

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

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