Job Details
Job overview
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) holds a variety of patient, family and staff accommodation close to the hospital, funded by GOSH and GOSH Children's Charity.
An exciting opportunity has arisen within the Accommodation Service for an Accommodation Warden.
The post holder forms part of a small team maintaining a clean, safe environment for our patients and their family, staff and visitors across the accommodation buildings.
Main duties of the job
The post holder will be responsible for facilitating the co-ordination of accommodation related services. Working closely with in-house and contracted services, the Accommodation Warden will strive to ensure a safe and suitable environment for the accommodation of patients, families and staff.
Welcoming patients and families to the accommodation, providing guidance on the Accommodation Policies and Facilities available.
Prepare guest bedrooms and communal areas prior to check-in and ensure equipment/resources are available to support the patient’s care plan.
Work with in-house support services and contracted service providers to provide goods or services required to support business operations.
Set up rooms.
Handling and storing luggage.
Carry out audits.
Admin related duties incl. data input.
Monitor quality standards, report deficiencies, and take appropriate action.
The post is an active role and has been developed to ensure a high standard of patient and family centred care is delivered to users of our accommodation.
Working for our organisation
Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international centre of excellence in child healthcare. GOSH is an acute specialist paediatric hospital with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions.
Together with our research partner, the UCL Great Ormond Street Institute of Child Health, we form the UK’s only academic Biomedical Research Centre specialising in paediatrics.
Most of the children we care for are referred from other hospitals throughout the UK and overseas. There are 60 nationally recognised clinical specialities at GOSH; the UK's widest range of specialist health services for children on one site.
We believe our people are the head, the heart, the hands and the face of GOSH. Being part of our team is incredibly rewarding and you will be doing something extraordinary to the lives of the children and young people we care for.
GOSH is a challenging, complex and inspiring place to work. Each and every day our people come together to support each other to deliver excellent patient care, often working to help our patients and their families navigate through demanding processes and difficult decisions.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person specification
Values
Essential criteria
- GOSH Values
Education, training and qualifications
Essential criteria
- Good Written and Verbal Communication Skills
- NVQ (Level 2) In housekeeping or equivalent experience
Desirable criteria
- NVQ or equivalent in Customer Care
Skills and abilities
Essential criteria
- Ability to follow instructions
- Good interpersonal skills
- Good time management skills and ability to remain calm under pressure
- Ability to multitask effectively
- Able to accurately record information and pay attention to detail to actively support the end user
- To have a flexible approach to work and be able to use own initiative with support of departmental supervisors
- Able to demonstrate sensitivity and empathy, particularly in difficult situations
Knowledge & Experience
Essential criteria
- Basic computer skills use of Word and Excel
- Knowledge of health and safety issues
- Proven experience of dealing with complex telephone calls
- Knowledge and understanding of cleaning issues
- Demonstrable experience of working in a customer driven service and working to specific targets
