Main purpose of the role
:
Ensuring the delivery of a high-quality housing and support service that provides accommodation to 16-21 year olds.
Core responsibilities of the role will be:
Provide a pro-active trauma informed, person centred & strength-based intervention service through individual safety planning and personal support.
Focus and prioritise service users who face additional barriers to accessing support and engaging in safety & support planning.
Deliver best practice housing and support service, appropriate to clients needs.
Attend regular one to one supervision meetings and team meetings.
Delivering clearly defined outcome targets for service users, ensuring quality assessments are consistently maintained to the highest level.
Implementing policies and procedures to ensure effective service delivery.
Promoting the highest levels of service user consultation, communication, and partnership in all aspects of service delivery.
Ensuring that the development of and access to education, training and employment opportunities are central to the service.
Ensure that key performance indicators (e.g. voids, arrears and quality standards) are met within the upper quartile for the sector.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for service users.
Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Participation in multi-agency operational partnerships
Work to ensure the role is central to multi-agency work and responses to homelessness in your area.
Develop and maintain links with other agencies.
Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
Work in partnership with statutory and voluntary agencies to tackle the issue of homelessness.
Represent the service at local and national events; deliver training and presentations as required.
Influence and develop responses to improve services to service users ensuring that the experiences of service users and other agencies inform this process.
Other Duties
To deliver additional provision/group-based work with sourced funding.
Ensure compliance with all legal, regulatory and contractual requirements including Data protection, confidentiality, child protection and adult safeguarding.
Ensure there is robust engagement and involvement of service users re service improvements.
General Skills and Experience:
Relevant experience and/or qualifications in housing support.
Experience and knowledge of providing support to people with multiple and complex needs.
Knowledge and practical experience of using IT.
Good communication skills.
Resilient and robust with a positive outlook.
Ability to adapt to changing circumstances.
Commitment to quality, customer service, best practice and best value in all aspects of the organisations operation.
Flexible working patterns Days, Evenings & Weekends 4on/4off
