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Reservations Agent - Full Time

Liverpool, England,
Company: Cycas Hotels
Category: Office and Administrative Support Occupations
Published 1 week ago

Job Details

\nIf you love delivering Customer Service, are Passionate about working within a team with Spirit and Personality and believe there is no second best when driving profit in a hotel that breaks the mould of a traditional full service operation, then please read on as you are somebody we want within our Staybridge team.\n\nAs a new brand within the UK, Staybridge Suites offer guests a different experience from traditional hotels. The Reservations Agents core purpose is to.\u00A0Deliver our Staybridge Spirit day in day out. Our Staybridge Spirit is key to the success of this brand. The hotel will in turn reward you by exceeding profit and performance target by delivering consistently high standards the team will do it because they love what they do! You will be part of that team.\u00A0Assist the Operations\/Sales Manager in being a friendly point of contact when our guests email or call the hotel or make enquiries. Its vital that they are warmly and efficiently welcomed, as you confidently read and respond appropriately to their individual requirements. Equally, we want them to be happy and looking forward to their visit.\n\nConsistently offer exceptional, friendly and engaging service, Ensure the best selection for the guest and ensure revenue is maximized through up-selling\n\nRecommend property facilities and assist guests with information and special requests\n\nBook room \/Group reservation requests, enter rooming lists, and update accurate information in the system\n\nBuilding relationships not only with our guests but also our booking agents.\n\nAt Staybridge Suites\u00AE we want our guests to feel like part of the family, which means we need you to:\u00B7 Be down-to-earth by being straightforward and natural\u00B7 Be thoughtful by being perceptive, caring and accommodating\u00B7 Be sociable by being upbeat, involved and friendly\u00B7 Be reliable by being professional, a team player and resourceful\n\nThe role directly reports to the Operations Manager. The other relationships that are essential are with the Stales Manager, Staybridge Hotel team and outside clients and contractors.\n\nYour experience and skills include:\n\nGuest focused personality is essential; experience is an asset\n\nPrior experience working with Opera or a related system\n\nStrong interpersonal and problem solving abilities\n\nFluency in English; additional languages are a plus\n\nSupport all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety.\n\nCycas Hospitality is a gift for any hospitality professional. Over the past 10 years weve created an innovative hotel management company.\n\nJoin us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun.\n\nThis is your opportunity to shine and be a part of something great.\n\nWe are too CYCAS to be grumpy. .... Its not over until we get a smile!\n\nCycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe.\n\nIf you believe you have what it takes and want to be a part of our team, then we want to hear from you!\n\n***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***\n

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