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Inbound Customer Service Advisor

Swindon, England,
Company: Purely Recruitment Solutions
Category: Office and Administrative Support Occupations
Published 5 days ago

Job Details

Job Title: Inbound Customer Service Advisor

Salary: £19,500 per annum

Hours: Monday to Friday 37.5 hours per week

Our client is keen to recruit an Inbound Customer Service Advisor to join their growing team in Swindon.

Job Requirements

  • To be the first point of contact for inbound calls.
  • Understanding and communicating up to date information on products and services
  • Identifying booking opportunities and leads.
  • Discuss the current difficulties with service users, advise what will happen next and inform of any potential costs.
  • Contact patients on how they found the experience
  • Refer patients if they are experiencing any issues
  • Triage calls for any customers requiring specific appointments

Skills, Knowledge & Experience

  • Strong communication skills.
  • Ability to achieve high standards at all times and be able to use initiative and creativity.
  • Positive 'can do’ attitude, with a desire to exceed expectations.
  • Strong problem-solving skills.
  • Good IT/literacy and attention to detail.
  • Strong time management skills and ability to take responsibility for own workload
  • Good customer service skills
  • A professional, approachable nature.
  • Proactive approach to problem solving.
  • GCSE’s grade C or above in Maths and English

What we offer

  • Private medical insurance & Life assurance
  • Career progression opportunities
  • Contributory pension scheme
  • Three 'treat' holiday days granted for 100% attendance

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

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Job offer: Inbound Customer Service Advisor

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