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Customer Success Manager

London, England,
Company: KTM Recruitment Solutions Careers
Category: Management Occupations
Published 2 weeks ago

Job Details

Customer Success Manager

Remote Working: Up to £45,000 + 15% Bonus + Benefits

A global sports technology company are looking for a Customer Success Manager to join their growing client relationship team. Their technology is utilised by many of the Worlds leading sports organisations, to enable more people access to sports and wellness facilities.

The Customer Success Manager will be primarily working on a major new project involving both sports organisations and local authorities. Your focus is on the customer experience and you'll act as the customers trusted advisor throughout onboarding, release and aftercare. Youll liaise with all internal teams, from Project Management through Marketing and Tech Support, to ensure that the projects are running smoothy and address and issues as they arise.

Youll need to be an excellent communicator and have previous experience in a similar role (eg. Account Management) ideally with industry experience spanning either sports and sporting organisations or local authority / government along with:

  • Experience in a technology / SaaS environment
  • A customer centric attitude ability to build relationships quickly.
  • Ability to understand a technology / software implementation and the associated technical concepts.

They are a collaborative and supportive company and youll be challenged to continue both your professional and personal development. The team are rapidly expanding and theyll be many further development opportunities for you as they continue to grow.

Its a remote role but the team meet up monthly in the London office. If youd prefer to be more office based, you can work from London or other hub offices nationwide as much as youd like.

Dont miss this opportunity.

Customer Success Manager

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Job offer: Customer Success Manager

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