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Customer Service Advisor (Morning Shift)

Belfast, Northern Ireland,
Company: Lloyds Banking Group
Category: Office and Administrative Support Occupations
Published 1 week ago

Job Details

This is a full time position, working 35 hours per week.

Shift pattern: Mornings - Start times anytime between 9 am to 11am / Finish times anytime between 5pm to 7pm

At Lloyds Banking Group, we help Britain’s people, businesses and communities prosper.

You’ll help us become the best bank for customers.

What you’ll be doing

Joining our friendly contact centre team, you’ll support customers to make the most of their money.

Whenever they need us, you’ll make sure they get the best from their bank.

We’ll teach you all about our products and processes, so you can respond to queries quickly.

Connecting with customers by phone, social media, web-chat and video call, you’ll take care to find out what matters to them.

And if you can’t solve everything for them, you’ll put them in touch with an expert who can.

What you’ll need



  • Interest in completing 6 weeks of paid training, to learn all you need to know about financial services

  • Passion for understanding and helping customers

  • Determination to deliver on your promises

  • Confidence to work as part of a team

  • Ability to commit to shifts


  • The Rewards

    As well as your salary, you’ll enjoy a rewards package that offers flexibility and choice. Highlights include:



  • 22 days holiday + 8 Bank Holidays

  • Annual performance bonus

  • Swap some benefits for cash

  • Exclusive high street discounts

  • Private medical benefits

  • Discounted mortgages, loans, insurance and other financial products

  • Generous pension

  • Support for your total wellbeing: body, mind, finance and work


  • You’ll be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

     

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    Job offer: Customer Service Advisor (Morning Shift)

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