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Corporate Healthcare Servicing Manager

Chislehurst, England,
Company: Hire Ground Ltd
Category: Management Occupations
Published 6 days ago

Job Details

Corporate Healthcare Servicing Manager - Chislehurst - £24k to £24.3k + benefits

A leading provider of corporate healthcare services, is looking for a Corporate Healthcare Servicing Manager, to join the team. They provide healthcare options for companies to extend to their employees, as a benefit for businesses who wanted to give their employees fast, convenient access to a GP and Occupational Health services. The B2B offers not only employee benefits, but also provides support for Medical Assistance companies and major health and life insurers.


  • £24,000 to £24,300 + benefits such as private medical insurance, discounts, employee development etc.
  • Permanent, full-time
  • Monday to Friday, 9am - 6pm (40 hrs/week)
  • Chiselhurst, Bromley
  • Start: ASAP


  • To have held a similar position, servicing corporate clients (B2B), or similar within a healthcare setting
  • To have experience in Occupational Health, Corporate Health, Private Health or similar, in a customer support / on-boarding / or similar role.
  • Excellent communication skills (Both written and spoken), as well as excellent customer service skills.
  • To have a professional and friendly/approachable personality.
  • Good It Skills, as well as strong organisational and administrative skills.
  • Strong organisational skills and ability to multi-task
  • Confident and pro-active in communicating with people at all levels.


  • Responsible for managing and delivering the end to end operational on-boarding process for all new Corporate clients; from sales engagement of servicing a through to client go live and launch communications/events, and post implementation servicing review
  • Provide IT systems training and support to new corporate clients as part of on-boarding where required
  • Follow the client on boarding processes and training, and be an active participant in the development of these processes to ensure they remain fit for purpose and support the delivery of world class service
  • Establish and maintain a strong client servicing relationship ensuring Corporate servicing queries and issues are dealt with quickly and efficiently, liaising with the boarder operational team and other departments.
  • Ensure all client servicing communications, correspondents, and meetings are documented and Sales, Account Management and other departments are briefed where appropriate
  • Monitor new business sales pipeline and actively engage with Sales to understand Corporate sales plans for on-boarding
  • Support new and renewing tender responses in relation to Corporate servicing questions/information requests
  • Ensure Corporate servicing satisfaction and all feedback; positive and complaints are logged and communicated accordingly
  • Assist in the resolution of Corporate complaints in conjunction with Sales, Account Management and other departments ensuring that issues are identified and corrected accordingly

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Job offer: Corporate Healthcare Servicing Manager

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